Social Media Investigation Book Now Available

9780128016565[1] (2)

Click here to purchase your copy.

Introduction to Social Media Investigation is now available for purchase.

Author Jennifer Golbeck is highly regarded in her field, having published several works on big data and social network analysis.

However, this book is specifically designed for law enforcement, complete with data gathering techniques, hands-on tutorials, and case studies.

Other topics include:

  • Facebook
  • Twitter
  • FourSquare
  • Google+
  • Instagram
  • YouTube

For two weeks only, get 15% off for a grand total of $60.96 (includes $10.00 S&H).

Just apply promo code PTspecial at checkout.

Purchase your copy here.

Thank you for your continued support of POLICE TECHNICAL.

TED Talk Speaker’s Book Coming Soon

POLICE TECHNICAL is officially releasing Introduction to Social Media Investigation by Jennifer Golbeck on June 18. First, we believe you should get to know this prolific and internationally respected Computer Scientist.

When she isn’t teaching Social Network Analysis or Information Technology at the University of Maryland, she is constantly traveling and sharing her research. In fact, she recently spoke to several state/local law enforcement and FBI personnel at the Twin Cities Security Partnership seminar in Minneapolis, MN.

Dr. Golbeck is a frequent contributor to Slate Magazine and NPR, but she also gave a TED Talk on social media data. Her speech, “The Curly Fry Conundrum,” is posted below.

Curly Fries and Facebook “likes” may not seem to pertain to law enforcement, but using social media for data analysis does. Watch this short video and you’ll begin to understand why we are so excited to offer materials by this international speaker.

POLICE TECHNICAL Bookstore Expands

POLICE TECHNICAL announced this week that it is now a cataloger for CRC Press and Elsevier publishing houses.

Two years ago, we moved beyond hands-on training, establishing our publishing division [POLICE PUBLISHING] to best serve law enforcement’s needs. While many have benefited from our courses, we knew we must offer educational materials, as well.

We strive to provide solutions and our bookstore is the embodiment of that mission.

So along with our current titles, PowerPoint presentations, and white papers, we are adding 40 titles and several subject areas, beginning May 27, 2015.

Featured topics will include:

  • Analytics
  • Digital Forensics
  • Information Technology [IT]
  • Cell Phones
  • Social Media

This is a big step forward for POLICE PUBLISHING and we’re far from finished. Please enjoy our vast selection and contact me, Brianne Hofmann, at bhofmann@policetechnical.com if you have any thoughts or questions.

For more information see our News Release.

Thank you, as always, for your continued support.

 

POLICE TECHNICAL Partners with FLY ROBOTICS

Fly Robotics logo

Today POLICE TECHNICAL is proud to announce a joint venture with FLY ROBOTICS.

Through the partnership, we are providing small unmanned aerial system [sUAS] training to law enforcement.  Online and hands-on instruction includes: Basic Ground School, Flight School, and Advanced Mission Planning and Payloads.

POLICE TECHNICAL and FLY ROBOTICS know this is the future of Law Enforcement. Recently, the Federal Aviation Administration predicted sUAS deployment will expand for Public Safety, with several organizations already receiving their Certificate of Authorization [COA].

There is no doubt that agencies and departments are on the cusp of something big. We want to be a part of that by educating and crafting training to better accommodate their needs.

“We’ll make a difference in the lives of the people we serve, and in turn, they will make difference in their communities,” said Thomas Manson, CEO of POLICE TECHNICAL.

See our News Release for additional information.

For a schedule of available sUAS Flight School courses click here.

Thank you for your continued support.

POLICE TECHNICAL Announces 3 New Courses

POLICE TECHNICAL has unveiled three new classes for 2015: Cell Phones in Crisis Negotiations, Body Worn Cameras and New Technology, and Narcotic Unit Supervisor.

Cell Phones in Crisis Negotiations

person on a phoneTaught by Ed Merritt, this course is designed for situations involving barricaded suspects. As law enforcement work to secure a perimeter, access to cell phone data, service providers, and other related sources is key. Students taking Cell Phones in Crisis Negotiations will discover how to leverage cellular technology under critical circumstances.

Body Worn Cameras and New Technology

body cameraTechnology is always evolving and law enforcement may find it difficult to stay updated. Instructor Cory Christensen shows students emerging trends and how they can implement them into their organizations. Personnel will also receive guidance on technology selection and project management.

Narcotic Unit Supervisor

Mike Tosti leads Narcotics Unit team members and commanders through this two-day course. Although it serves as a guide for mission planning and management, Narcotics Unit Supervisor also informs students on current investigation techniques and societal trends.

Registration for Cell Phones in Crisis Negotiations and Body Worn Cameras and New Technology is now open. We’re scheduling classes for Narcotic Unit Supervisor. You can view a full list of classes here.

Thank you for your continued support of POLICE TECHNICAL.

Snapchat: The ‘Self-Destructing’ App?

Snapchat is one of tSnap_Chat_Imagehe most popular applications for sending and receiving ‘self-destructing’ messages, pictures, and videos.  Referred to as ‘snaps’, the company processes approximately 700 million of them every day on Apple’s iOS and Google’s Android operating systems.  Snapchat users access the application frequently.  According to marketing material provided by the company, the average Snapchat user checks their account 14 times a day.

Vanishing ‘snaps’ can make investigations difficult, but contrary to popular belief, the data is still available. View our Snapchat whitepaper and learn how to access this information. Search warrant language is also included.

Download our Snapchat whitepaper here

 

POLICE TECHNICAL launches bookstore

POLICE TECHNICAL's new bookstore has several features that will make shopping more convenient.

POLICE TECHNICAL’s new bookstore has several features that will make shopping more convenient.

POLICE TECHNICAL officially launched its bookstore at 3:00 p.m., March 19, 2015.

Although development for the project only lasted two weeks, the desire to provide a simpler shopping method began once our publishing division was born a year ago.

With the bookstore, visitors can now look through our selection of books, presentations, whitepapers, instructional videos, and other course-related materials in one central location.

You can also:

  • Track multiple purchases as you shop
  • View product descriptions
  • Preview sample chapters and tables of content
  • Download free materials
  • Easily search products by author, subject, or category
  • Stay updated on new releases

To celebrate this “grand opening,” POLICE TECHNICAL is offering a 10% discount on all books until April 3, 2015. Use promo code bookstore at checkout.

View our bookstore here: http://www.policetechnical.com/book-store/

We are excited about making this feature available to the law enforcement community and watching our publishing division grow. Thank you to our Web Developer Spencer May and all contributing authors who made this possible.

Over 7,000 Police Technical Users

Over 7000 Active Users

Over 7000 Active Users

It actually happened on 3-16-2015, but POLICE TECHNICAL has gone over 7000 active users.  This represents personnel who have actively taken our classes since around 2010.

There are a lot more people out there who have taken our classes, but this number represents personnel who are active with us, are able to participate in COMMUNITY and pursue Certification Tracks with POLICE TECHNICAL.

Thank you (all 7000+ of you) for your support, and for your continued interest in POLICE TECHNICAL.

Warrantless Searches Ships Pre-sale Copies

photo 3

Several agencies purchased Warrantless Searches for their personnel nationwide.

Just months after POLICE TECHNICAL released our first book, orders for our second book have already been packaged and shipped.

POLICE TECHNICAL office staff fulfilled over 100 pre-sale copies of Warrantless Searches by Mike R. Galli Tuesday, March 3. The Pre-Sale period, which began in December, has concluded as of March 2, 2015.

We are grateful to our office staff for their work in fulfilling these 1st edition orders.  A huge ‘thank you’ also goes out to all purchasers and supporters of this book. Please let us know your thoughts about Warrantless Searches on our Facebook page or by contacting Editor Brianne Hofmann at bhofmann@policetechnical.com.

1st AAI Certification Awarded

First AAI Certification

First AAI Certification

POLICE TECHNICAL is proud to announce that Sgt. Jason Drukemiller, of the Oregon Police Division (OH), is first recipient of the Analyst and Intelligence (AAI) Certification Track.  Many students were close behind, but Sgt, Drukenmiller was the first to complete his final course in late January 2015.

Certification Tracks
Established in 2014, POLICE TECHNICAL Certification Tracks represent the highest level of commitment to education and development. Each Certification Track consists of 5 separate courses, taught by 5 national instructors, for a total of 80 hours of concentrated learning in one single area of study.

Sgt. Drukenmiller completed 5 courses in Ohio and Michigan over the past year, taking the following courses: Analytics for Public Safety, Excel for Public Safety, Leadership and Technology, Tablets and Smartphones, and PowerPoint for Public Safety.  Each of these courses provide Sgt. Drukenmiller with a uniquely dovetailed experience of training, which tie into a master program.

Thomas Manson, CEO of POLICE TECHNICAL, happened to be in attendance for Jason’s first and final Certification classes (Tablets and Smartphones and Analytics for Public Safety, respectively). “Jason represents our best intentions for the Certification Tracks, in a short time he has attended courses and brought experience and understanding back to his department, which is truly unavailable from any other source,” Manson said.
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Warrantless Searches Now Available

Cell Phone Investigations Pre-Sale Price $50.00 + S&H

Warrantless Searches $105.00 + S&H

Click Image to Download EVALUATION COPY

Click Image to Download EVALUATION COPY

Update: The Pre-Sale period has concluded. Thank you to those who already purchased the book. Pre-Sale orders will be shipped by March 5, 2015. 

Chapter 1.0: Basic Constitutional Provisions
Chapter 2.0: Basic Search and Seizure Law
Chapter 2.2: Three Types of Police-Citizen Contacts
Chapter 2.3: Bodily Intrusion Searches
Chapter 2.4: Cell Phones (View the EVALUATION COPY)
Chapter 2.5: Exceptions to the Need for a Search Warrant

About the 1st Edition:
Warrantless Searches by Mike R. Galli has been in development for over a year. Approximately 300 pages in length, it contains updated material on the recent Supreme Court ruling regarding cell phones and search warrants. It also includes an extensive Table of nearly 350 Cases.

About the Pre-Sale:
Pre-Sale ordering ended on March 2, 2015. Pre-Sale orders will be shipped by March 5, 2015.

 


 

New for 2015: Access for Public Safety

SallyRawlingsNew for 2015: Access for Public Safety with Sally Rawlings

It’s not better than Excel, just different.  Excel is flat, Access is relational.  Excel makes charts, Access creates reports.  Excel makes cases, Access makes decisions.  Excel is a requirement for law enforcement personnel working with data, so is Access.

If you are responsible for data, for helping people make decisions from data then Access for Public Safety is your class.  One of the most overlooked programs for Law Enforcement in the Microsoft Office Solutions Stack is Access, POLICE TECHNICAL is out to change that.

Watch the video and see what Access and Sally Rawlings can do for your agency.

Not PowerPoint Justice…just bad PowerPoint

MarshallProject

Overturned: A lifetime sentence for oyster theft might have been overturned anyway, but the bad PowerPoint didn’t help.

A few days before Christmas the The Marshall Project released an article which highlighted convictions overturned due to “bad PowerPoint”.  (Thank you Dan Hill, IFCD for sending this to me first).  Titled “PowerPoint Justice“, several incidents of reversals were noted.  “At least 10 times in the last two years, US courts have reversed a criminal conviction because prosecutors violated the rules of fair argument with PowerPoint.” 

Jurisdictions cited “for bad PowerPoint” in the article include: Washington, Missouri and New Jersey (a detailed account of PowerPoint in one case is found here).  The techniques in question revolved around the use of the word “GUILTY” in red letters slapped across booking and similar photographs of defendants during open and closing statements.  Prosecutors have a “open hand” during these portions of trial and can do whatever they like (within reason), but “red letter GUILTY technique” is neither effective nor taught by POLICE TECHNICAL.

Two days before Christmas is a slow news day…and headlines need to be made, but the Marshall Project might have reached a little too far in convicting en masse PowerPoint’s use by Prosecutors.  From the article, “Legal watchdogs have long asserted that prosecutors have plenty of ways to quietly put their thumb on the scales of justice —such as concealing exculpatory evidence, eliminating jury-pool members based on race, and so on. Now they can add another category: prosecution by PowerPoint.”  Ouch.  Bad PowerPoint isn’t good for anybody, but it isn’t quite on the same scale as concealing exculpatory evidence.  You’re reaching Counselor.

At POLICE TECHNICAL we prefer instead to focus on providing law enforcement personnel with clear structured guidelines to help them manage, and present their cases to internal and external audiences.

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Cell Phone Investigations Ships First 400 Copies

Cell Phone Investigations. The first 200 copies

Cell Phone Investigations, the first 200 pre-sale copies readied for pickup

POLICE TECHNICAL reached a publishing milestone today: the first 400 copies of Cell Phone Investigations by Aaron Edens were packaged and shipped.

POLICE TECHNICAL is very proud of the effort put forth from all of our office staff to complete shipping of this 1st edition.  This process has taken nearly a year to complete, and we are thankful for all the support and encouragement we’ve received from the national law enforcement community.

A special thanks to all the pre-sale purchasers of this book.  Pre-sale copies were shipped first; We hope you will all enjoy the book.  Please let us know your thoughts on Cell Phone Investigations on our Facebook page

CNOA’s 50th Annual Training Institute

CNOA 50th

CNOA’s 50th Anniversary Coin

POLICE TECHNICAL was honored to provide training at CNOA’s (California Narcotic Officers’ Association) 50th annual training conference.

When our first class (Narcotic Operations in PowerPoint) debuted at CNOA, many people questioning a “technology class” at a “narcotics” conference.  But six years later technology classes are a growing percentage of the overall conference.

This year POLICE TECHNICAL had two instructors teaching at the CNOA conference:  Aaron Edens teaching “Chasing Cell Phones” (a shortened version of his national 2 day course “Cell Phone Investigations” and Thomas Manson teaching “Narcotic Operations in PowerPoint” (a shortened version of his national course “PowerPoint for Public Safety”)

Thank you CNOA for giving POLICE TECHNICAL the opportunity to work with your personnel, and congratulations on 50 years.

Cell Phone Investigations Now Available

Cell Phone Investigations Pre-Sale Price $50.00 + S&H

Cell Phone Investigations $85.00 + S&H

Cell Phone Investigation

Cell Phone Investigation now available

Update:  The Pre-Sale is now over.  Thank you for all who responded.  Pre-sale orders will be shipped by December 16, 2014.

Chapter 1: Search Warrants (View the EVALUATION COPY)

Chapter 2: Phone Records
Chapter 3: Tools for Examining Records
Chapter 4: Cell Towers and Cell Sites
Chapter 5: Cell Phone Forensics
Chapter 6: Digital Evidence
Chapter 7: Types of Examinations
Chapter 8: Using Cell Phone Forensics
Chapter 9: Locked Devices
Chapter 10: iPhone Backup Files
Chapter 11: Sample Search Warrants
Templates

About the 1st Edition:
3 years in development, nearly 350 pages in length, updated Fall 2014.  Cell Phone Investigations by Aaron Edens contains updated material on the recent Supreme Court ruling regarding cell phones and search warrants and model search warrant templates

From the Author:
The cellular phone forensics field is advanced by a small group of visionary and tenacious hackers, technicians, programmers, and code writers, some who are law enforcement and some who are not.
Writing a book is a challenge, particularly when the field involves the topics of law, technology, and forensic principals. My personal goal is to arm the reader with knowledge of the techniques and tools available in field of cell phone forensics, as well as, avoid the many pitfalls you may encounter in this new and ever-evolving field. I hope that by reading this book you will gain an insight into these various disciplines and be able to apply some of the investigative techniques into the noble profession of law enforcement.

About the Pre-Sale:
The Pre-Sale is now over.  Thank you for all who responded.  Pre-sale orders will be shipped by December 16, 2014.


 

Prosecutors Commend POLICE TECHNICAL

POLICE TECHNICAL recently provided training to 80 prosecutors from Contra Costa District Attorney’s Office in Martinez, CA.  Taking advantage of the holiday Monday, the prosecutors were able to gather for training (a rare occurrence).

This year, after having members attend other POLICE TECHNICAL training, they chose to bring us back to train everybody.  Training focused on case management, use of digital platforms and software, as well as mapping cell phone data records.

CoCoturned

Prosecutors as a group are well educated, experienced, and not giving to effusing praise, which make the following response after class all the more valuable: “[POLICE TECHNICAL’s training] captivated a tough crew.”  Emails are flying and unanimously characterize it as “the best training ever.”

POLICE TECHNICAL is proud to provide technical training and services to all levels of law enforcement personnel.  Thank you Mark Peterson, Contra Costa District Attorney (Elected), for the opportunity to serve your personnel.

2014 POLICE TECHNICAL Direction Survey

In 2014, POLICE TECHNICAL laid the framework to expand our services beyond the classroom.  Training will continue to be our foundation, but to support our goal of assisting law enforcement nationally…we must grow.

In 2015, in addition to new classes and certifications, we want to increase our online training presence, increase our software and product offerings, and begin to offer technology management and consulting.

We Need Your Help
Each year POLICE TECHNICAL asks how we can better serve your needs. We use the results from this annual survey to help guide our development for the following year. Please help us by answering the questions on the survey below:

POLICE TECHNICAL 2014 Direction Survey

Welcome to COMMUNITY

Welcome to COMMUNITY, POLICE TECHNICAL’s new secured services site for law enforcement personnel who have worked with POLICE TECHNICAL.

COMMUNITY was launched on August 8, 2014; verified members were sent login information on August 14, 2014.  Members were verified by registration in POLICE TECHNICAL classes.

COMMUNITY members can:

  • Access training records
  • Collaborate with other POLICE TECHNICAL personnel and students
  • Ask (and answer) questions via Secure Forums
  • Track progress through POLICE TECHNICAL Certification Tracks
  • Continue post-class training with instructors
  • Take additional online training
  • Access books, podcasts and additional materials

NOTE:  If you did not receive your login information, please request it at info@policetechnical.com.

Thank you for being part of POLICE TECHNICAL and for being part of our COMMUNITY.

COMMUNITY is Here

Community LogoPOLICE TECHNICAL has launched a new service system for our students, host and instructors. “COMMUNITY,” a system over a year in the making, was released on August 8, 2014.

CommunityOverviewKiosk

CommunityOverviewKiosk – Download the latest presentation on the major features of “Community”.

For law enforcement personnel who take our instructor-led classes, COMMUNITYis a positive shift in training.  Students can now monitor their progress through the POLICE TECHNICAL certification tracks, making paper registration and evaluations obsolete.

Law enforcement agencies who host our classes have an efficient method of tracking their classes and students through COMMUNITY. Bringing the best in technical training to their personnel and regions will be easier than ever before.

To our personnel, COMMUNITY stands for improved operations, security, and communication.  With a single, secure login, personnel can access the information they need, when they need it.  Instructors and students can continue training and communication outside the physical classroom.

COMMUNITY by POLICE TECHNICAL brings major improvements in training and services to our students, host agencies, and personnel.

COMMUNITY was released August 8, 2014.

August 4, 2014 News Release: NEWS RELEASE Community_final

Are Your Search Warrants Ready?

New material added:  Model Search Warrants and Model Affidavit.

Model WarrantModel Affidavit

On June 25, 2014, the United States Supreme Court issued a ruling requiring a search warrant to search a cell phone.  For some agencies, this will constitute a fundamental shift in dealing with searching mobile devices. In light of the ruling, it is imperative the warrants law enforcement agencies use for searches of mobile devices are as thorough as possible.

Law enforcement agencies utilize search warrant templates or ‘boilerplates’ that have been handed down from one investigator to another.  Unfortunately, these templates, while tried and true, have failed to keep track of technological advances and are missing critical sources of evidence.

The law has changed: Take advantage of the opportunity and improve your agency’s process and policy.

Download the white paper: Cell Phone Ruling – Final

Download: Model Search Warrant

Download: Model Search Affidavit

WSIN hosts POLICE TECHNICAL

POLICE TECHNICAL is proud to announce our 2014 classes are being hosted in Sacramento, California at the WSIN headquarters.  WSIN has been a supporter of POLICE TECHNICAL and our classes for several years and we are proud to partner with them to bring additional technical training to law enforcement Northern California. The first course scheduled in 2014 is Excel for Public Safety Feb 24-25, 2014.

WSIN is one of six Regional Information Sharing Systems (RISS) projects funded by Congress through the U.S. Department of Justice, Office of Justice Programs. WSIN provides criminal intelligence information, and case and event de-confliction to law enforcement investigations being conducted in Alaska, California, Hawaii, Oregon, and Washington.

To see the full schedule of classes being hosted at WSIN click here.

We Care How Many People ‘Like’ Us

By Doug Nolte, Instructor, Social Media Methods™

A Law Enforcement Guide to Social Media Policy, Planning, and Execution

“Social Media, who cares how many people ‘LIKE’ us, we are in the business of putting bad guys into jail.”  This has been heard throughout the precincts of law enforcement headquarters for the past few years.  The reality is that social media is now framing how law enforcement agencies do business.

How does an officer successfully counter this argument that social media doesn’t matter?  Planning and execution.  Planning is critical to the process so that the plan can then be executed.  But most agencies never get a social media plan together, and therefore their execution is poor.  How do you avoid this problem?  Law enforcement personnel (not just executives and PIOs) should pay attention to five components that make a social media strategy successful.  Understanding that social media is about building a community, that it comes in many unique platforms, that it is social, that it must be managed, and that it is constantly changing.

Doug Nolte, Social Media Methods

Social Media is about Building a Community
An agency that embraces social media should understand that social media is not built overnight, building an online presence takes time.  It is something that is cultivated and cared for.  With proper attention to details being released, giving feedback to those that have questions, the community will continue to grow.

Social Media is Diverse
The community is diverse and changing.  Just as with any group, there will be those that really get involved and are regular contributors, others, the vast majority, will only watch and listen.  Those are your allies and will come to your rescue when they feel you have been unfairly attacked.  These are the people who keep the negative contributors in check.

If you don’t know which platforms your community is using in social media, then you have to find out where they are hanging out.  Social media is not just a once size fits all method.  The days of linking your Facebook profile to your Twitter profile are gone.  Citizens are picky in how they want to get their information.
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High Crime Area: Craigslist

By Mike Tosti, Instructor, Craigslist Investigations™

When I began my career twenty five years ago, little did I know that I would be teaching a national course on Craigslist Investigations.

In fact, the inclusion of the in car mobile digital terminal (MDT) was just being rolled out to law enforcement agencies across the country.  The MDT was hailed for its ability to make our job more efficient and simple.  However, technological change was not exactly embraced with open arms.  In fact, it became more common place to find an MDT with a broken screen, than a bad guy with a broken nose.  We eventually evolved with technology, (actually we got tired of, “taking day’s on the beach” for abuse of government property) and embraced the inevitable love hate relationship that would soon become the norm with computer technology.

Yesterday’s high crime area was an easily identifiable piece of concrete jungle complete with the wild ubiquitous drug dealers, pimps, gang members and burglars.  Today’s high crime area still consists of the same but we also fight on a different front known to us as the World Wide Web.  Craigslist’s is one of many high crime areas that exist in virtual space.  It has replaced traditional media (newspapers and magazines) and many online sources (chat rooms) as a primary online source for classifieds, jobs and sales…and for criminal activity.

Today’s modern crime fighter must become adept in investigating crimes related to Craigslist activities.  Developing skill sets which utilize innovative and cutting edge methods in obtaining evidence, locating and identifying suspects and conducting online undercover operations involving a myriad of crimes is essential.  Craigslist Investigations teaches that skill set.

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Good-bye Wireless Amber Alerts

By Aaron Edens, Instructor, Cell Phone Investigations

If you have tried to find the provider of cell phone number using the wirelessamberalerts.org website recently you have probably found it is no longer in operation.  How can you find the correct provider so you do not waste time sending a search warrant, court order, or subpoena to the wrong company?  What are the alternative tools and techniques you can use to find the provider now that this site is down?

Wirelessamberalerts.org was a popular law enforcement tool for researching cellular service providers.  The site was run by National Center for Missing and Exploited Children (NCMEC) and allowed an investigator to determine which provider serviced a particular cell phone number.  What made the site different was, unlike other sites like fonefinder.net and numberingplans.com, it showed if a phone number had been ported.  Unfortunately, the service was shut down on 12/31/2012 and was incorporated into another nationwide project.

Unlike the bad old days when changing service meant changing your phone number, number portability gives consumers the option of taking their phone number with them when they change cellular service providers.  However, this also creates a problem for law enforcement officers who use public or subscription services to research phone numbers-they do not take into account number portability.  The websites fonefinder.net and numberingplans.com do not have access to the master database maintained by the Number Portability Administration Center (NPAC).

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Tablets for Public Safety™ debuts at Wyoming Administrators Conference

Tablets and Smart Phones for Public Safety™ debuted at the Wyoming Administrators Conference in Douglas, WY in early 2013.  Taught by Cory Christensen of Northern Colorado, it was well received by the more than 160 police chiefs, county sheriffs and staff in attendance.  Topics addressed included:  current statistics for law enforcement use of smart devices, issues revolving around misconduct and security, whether personnel bringing their own devices or are agency provided, device selection and the lack of task specific training.  Also addressed were concerns about how much access personnel are given (when using a smart device) to agency databases and the internet.

Tablets make good sense for law enforcement.  They are lighter than laptops (cheaper too), they have longer battery life, contain solid state technology (no moving parts), and due to their lack of optical drives and ports are usually more rugged than the “hardened laptops” typically deployed in patrol vehicles.  But with numerous models from which to choose an agency looking to deploy tablets or a department looking to ensure their effective use is sure to have some questions.  Which ones? What will we do with them?  How much does it cost?  What can we get for free?

Police Technical’s course Tablets and Smart Phones for Public Safety™ is designed to answer all these questions and more while providing additional insights into how departments can effectively utilize them.  Only 25% of the law enforcement agencies in the United States (Smart Device Usage amongst US Law Enforcement, Police Technical, Fall 2012) provided personnel with a tablet or smartdevice.  Yet, most administrators see the need to follow this trend in the next several years, and as with many new technologies, training lags behind implementation.  Personnel may have the device, but not the training to fully utilize them.

If you are getting a new tablet from your department add Tablets and Smart Phones for Public Safety™ to your training schedule, and if you are responsible for deploying tablets for your department contact us about scheduling this class for your area at info@policetechnical.com or call at 812-232-4200.

AC on Nolte, “Greatest PIO in the World”

Doug Nolte on AC 360

Click image to see Doug Nolte on AC 360

It’s not every day you get to be on an internationally recognized news program.  And it’s not every day that Anderson Cooper, host of AC 360° on CNN, calls you the “Greatest Public Information Officer in the world” but both of these happened to Police Technical Instructor Doug Nolte (Social Media Methods) recently.

After a spate of episodes involving missing marijuana from the Wichita Police Department’s evidence room, Doug Nolte in his regular briefing to local media, introduced an artist sketch of the likely suspect:  a mouse.  The tongue-in-cheek briefing aired on local broadcast television in Kansas then began a life of its own.

The story was quickly picked up by law enforcement media outlets like policeone.com, and gained further national traction after being picked up by CNN.  Within days, the story made it to Anderson Cooper’s evening news show AC 360°, appearing on the “The RidicuList”, a parting spot piece at the end of the program covering amusing stories and events.

Being a Public Information Officer requires a professional demeanor and ability to communicate effectively with the public.  It doesn’t however, require a somber 24/7 presentation of “the facts” to the world.  Managing social media channels within a law enforcement environment requires a different approach than the historic role of a department PIO.  The ability to effectively communicate messages in this medium, in a way that the public will understand, and perhaps more importantly, appreciate and participate in, is the focus of Doug Nolte’s course Social Media Methods.

It’s not every day a police department is recognized by a major news program in a positive light.  It should be noted that he public’s response to this story, judging from Facebook and twitter, has been overwhelmingly positive as well.  This level of positive “press”, and the subsequently positive reaction from the public, cannot be purchased at any price, but is available for free for personnel and agencies that understand, plan, and leverage their own social media channels.

For more information about Social Media Methods by Doug Nolte contact info@policetechnical.com.

Click here to see Doug Nolte on AC 360

New: Word® & Adobe® for Public Safety™

Each month we’ll focus this section on a new course and instructor. This month’s featured course is Word and Adobe for Public Safety™ taught by Michael Warren.

Microsoft Word is one of the most utilized programs of the Microsoft Office Suite.

95% of all department documentation is generated with either Microsoft Word or Adobe Acrobat (the PDF program), yet most personnel (even the office staff) haven’t had specific training to utilize these programs within a law enforcement environment.  The problems are common across the country, in agency of various sizes and responsibility.  Everybody’s work looks different (lack of consistency and lack of branding), time-saving shortcuts aren’t utilized (we all do it the “hard way”), sensitive files aren’t protected, information requests aren’t handle efficiently, and so on. Word and Adobe for Public Safety™ provides the missing pieces to utilize these programs effectively and make real, measurable change in your agency.  After this course your materials will not only look better, your department will work better.

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Social Media: Power at their Fingertips

Every officer in the America is using some form of social media.  This is a fact, not conjecture.  But most personnel aren’t allowed (and certainly not encouraged) to use social media to communicate with the public.  In fact, just the opposite is true; most law enforcement personnel are strongly discouraged from using social media, and “everybody knows” not to use it regarding their jobs or assignments.  But why is this status quo?  Why are personnel with arrest authority and lethal force options not allowed to tweet 140 characters to the public about their jobs?  This is a fundamental question addressed in Police Technical’s Social Media Methods course.

In the Past
Law enforcement agencies have historically controlled their public messages through the Chief’s office, or Public Information Officers.  It would have been impossible, only a few years ago, for individual officers to speak to the media about their activities or cases.  There were simply too many officers, and too few media outlets.  Departments also strongly discouraged this practice, Officers “talking” to the media, both informally and in policy.  But current social media channels provide ample opportunities for individual officers, at all levels of an agency, to create and maintain their own information conduits.  But there are arguments against it.

They aren’t smart enough, they can’t be trusted
Some of the most common complaints about personnel creating their own social media channels and communicating with the public through them are: They (the officers) aren’t smart enough to use them, and they can’t be trusted (to do/say/write the right thing).  But after closer examination, these arguments are really more focused on training and leadership issues then with social media and its use.

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